Esya Anesty Mashudi, Pepi Nuroniah, Fatihaturosyidah Fatihaturosyidah, Budhi Tristyanto, Yuli Nurmalasari
Along with the development of the study on artificial intelligence, the use of chatbot systems in various fields is increasingly prominent, including mental health services. Counselling services are still one of the grey areas in using chatbots due to ethical problems, technical constraints, and professionalism issues. Therefore, various relevant studies are still needed to examine further the use and development of chatbots in online counselling services. Bibliometric analysis can help highlight patterns and trends within a research area and determine further research direction. This study aims to figure out the scope of research on using chatbots in online counselling services through computational mapping using VOSviewer. The object of analysis is a file in the form of Research Information Systems (RIS), which contains 230 publication data drawn from the Google Scholar database for the last ten years (2012-2021). The study results show that despite various issues related to the use of chatbots in online counselling services, research on this subject has increased quite rapidly from 2016 to 2021. In addition, several future research opportunities have been identified to fill the research gaps in this field. © School of Engineering, Taylor’s University.
Universitas Pendidikan Indonesia, Jl. Dr. Setiabudhi no 299, Bandung, 40154, Indonesia; Universitas Negeri Yogyakarta, Jl. Colombo No.1, Sleman, Yogyakarta, 55281, Indonesia
