Danny Eka Wahyu Saputra, Wawan Sundawan Suherman, Sigit Nugroho, Puji Asmawati
This study investigates the development of Integrated Management Information Systems (IMIS) to improve user experience and service quality in sports facilities. This research conducts a systematic review (2018 2023) of 7 articles from Scopus, Google Scholar, and Semantic Scholar to explore how IMIS can address evolving industry needs. The system facilitates user access to information, online transactions, and feedback mechanisms while enabling personalization and recommendations. However, the review also highlights the potential of IMIS to revolutionize sports physiotherapy through enhanced athlete care, data driven treatment plans, and streamlined operations. Successful IMIS implementation requires careful planning, stakeholder involvement, and continuous adaptation to emerging technologies like AI and IoT. By overcoming challenges and embracing opportunities, IMIS can usher in a new era of personalized, effective, and efficient athlete care. IMIS implementation involves evaluating facility needs, staff training, and introducing the system to users. Data security and privacy are paramount. Future integration of AI, IoT, and mobile applications holds promise for further enhancing IMIS effectiveness. Overall, IMIS implementation has demonstrably improved user experience and service quality. By prioritizing user experience and adapting to technological advancements, sports facilities can remain competitive in a digital age. © 2024, DJ Studio. All rights reserved.
Department of Sport Science, Faculty of Sport and Health Sciences, Universitas Negeri Yogyakarta, Yogyakarta, Indonesia; Godean 1 Public Health Center, Sleman District Health Office, Yogyakarta, Indonesia
